The Mini Split Ductless Heat Pump will be included in your purchase and sale agreement just like any other rental equipment such as water heaters, oil tanks, propane tanks, etc. If the new owner doesn’t want the Mini Split Ductless Heat Pump, we will remove it in accordance with the terms of the contract. Realtors tell us that heat pumps are a great selling feature for a home.

Yes, you can rent more than one. You can discuss this during your free home assessment. Call us to sign up for the free home assessment (506) 658-5252.

We will:

• Review your current electrical panel and service for install;
• Review the layout and square footage of your home;
• Discuss with you the areas where you spend the majority of time in your home;
• Provide guidance on the basics of how Mini Split Ductless Heat Pumps cut your home-heating costs
• Take approximately 30-40 minutes for the assessment

Rental includes standard installation, yearly maintenance, service calls and replacement.

Yes, there is a three-year minimum rental period. Fees to remove the unit will be charged following the three-year minimum rental period. Please see the terms of the contract for details on removal and termination costs.

Yes, you can put one in your garage and discuss this during your free home assessment.

No. That would fall under your home insurance. The cost for the repair(s) shall be the responsibility of Saint John Energy or the Installer unless repairs or replacement are due to: a) damage or other equipment failure due to causes beyond Saint John Energy’s control including, but not limited to, repairs necessary due to operator negligence, breach of this Agreement, the failure to maintain the Equipment according to the owner’s manual instructions, abuse, vandalism, theft, fire, flood, wind, freezing, power failure, inadequate power supply, unusual atmospheric conditions, acts of war or acts of nature; b) any modifications or alterations to the Equipment; or c) any defect in materials, suitability, workmanship or design of the materials associated with the Equipment that were not provided for or installed by Saint John Energy or the Installer under this contract. In no event shall Saint John Energy be responsible for the repair or maintenance of any wiring, piping, siting, support, foundation, covers or any other matter that was not a part of Saint John Energy’s installation of the Equipment.

Saint John Energy owns the heat pump.

Yes, we work with a local contractor and they have hired local trades people to fill Saint John Energy’s contract.

As long as you have a good payment history with us and a good credit score, you can purchase your own heat pump from the vendor of your choice and we can finance it for you up to $10,000 over 7 years. Call(506) 658-5252 for more information.

Yes.

The contract requires that the installation location have alternative heating options to supplement the mini split unit or to back-up the Mini Split unit. The Mini Split unit should not be the sole source of heating supply for the installation location.

No there is not a buyout option. The rental is a perpetual rental and Saint John Energy always owns the unit. If you are interested in purchasing a heat pump click here to learn more about our loan program.

We have a limited number of Fujitsu heat pumps available, and we are excited to now offer the LG Prestige series. Both brands boast impressive energy efficiency in cold climates, and they come with standard Wi-Fi, drain pan heaters and a sleek interior finish. Both models quality for rebates with NB Power's Total Home Energy Savings Program.

No. This reduces the fan speed and the temperature. You will find it cooler and the unit will have to work harder to bring the room back up to a comfortable temperature. This function would be used in warmer climates than those in New Brunswick.

No. The unit will reduce the temperature by 4 degrees when it detects the room is unoccupied. When someone comes back in the room, the fan comes on high to bring the room back up to temperature quickly. This is not efficient.

No. The unit will decide whether to be in heating or cooling mode depending on the temperature in the room and the temperature you have it set to. Many factors such as the sun coming in a window could turn the unit to AC in the winter.

Yes you can. You can set the unit for the temperature you are most comfortable with and leave it there. If you are setting the temperature higher than you would have before with electric baseboard, then you need to understand you are reducing the amount of efficiency you might have expected.

It is not necessary as the heat pump operates so efficiently. However, you can safely turn the temperature down a few degrees at night and while you are away and raise it back up again when you wake up in the morning or when you come back home. You should keep your home comfortable for you whether that means keeping a constant temperature or adjusting the temperature according to your needs.

Monthly is best. It is very important when changing your setting from heat to cool or cool to heat to clean the filters at the same time. Pets can cause the filters to clog up faster. The instructions to clean your filters are in your manual as well as on our website.

The unit is cold weather rated down to -26 degrees Celsius . (Wind chill does not matter.)

No. You should never turn the unit off.

Heat pumps are around 300% more efficient than electric baseboards, and all our heat pumps are built to be efficient in cold temperatures.

Never. In New Brunswick a heat pump is always more efficient than baseboard heaters.

No, it does not cost more to run a heat pump than a baseboard heater.

You can thaw the unit in two ways. The best way is to disconnect the unit and then pour a bucket of hot water on it. If the unit is frozen on the side, you can turn it to AC and the hot air from your home will go outside and thaw the side of the unit.

The remote comes pre-programmed on Fahrenheit and Energy Saving Mode. When installed, the installers will take energy saving mode off and set the remote to your liking. If you push a bunch of buttons and want to go back to factory settings, there is a reset button under the front cover of the remote. Push that. Then TURN OFF Energy Saving Mode. Follow the video on the website to set it to your preferences.