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Saint John Energy

Meter Reading

Why was my meter changed?

By law, electricity meters must sometimes be removed from service to conduct mandatory re-inspections. Saint John Energy as directed by Measurement Canada, randomly changes several hundred to a few thousand meters every year for mandatory re-inspection. All electricity meters must meet strict requirements related to accuracy.

For more information on the retest program, visit Industry Canada's questions and answers page or view this short video.


 Changing a Meter Video


How do I read my meter?

Meters typically have four to five dials, and should be read right to left.

Electric meters are read in kilowatt-hours (kWh). Each dial is calibrated to measure in units of: ones, tens, hundreds, thousands, or ten thousands. The dial at the right records units. As soon as you begin to use electricity, all dials on the meter start to move beginning with the dial on the right.

To read your meter start with Dial 1 (right hand dial) and work to the left. The value of each dial is determined by its position. When a dial is pointing between two numbers, always record the lower number. However, if the pointer is between 9 and 0, use 9 as the lower number. If the pointer is directly on a number, then the dial to the right will determine the one to use. If the dial to the right has passed zero, then record the number the pointer is directly on. If the pointer on the right is not past zero, record the next lowest number on the dial you are reading.

Since you are reading the meter from right to left, remember to record your digits from right to left as well.

Based on the instructions outlined in the above paragraph, what is the correct reading for the meter below?

Meter Reading

A. 79204
B. 70213
C. 79103
D. 80214

The correct reading is... 79103

Your energy consumption is then determined by subtracting last months reading from the current reading. Note: some meters will indicate a multiplier of a certain number. In this case, the reading obtained is to be multiplied by this multiplier to derive kWh usage.

Form to Submit Meter Reading

Meter Reading and Vegetation Management

Providing unobstructed and easy access to your meter each month ensures that Saint John Energy can provide a reliable service with accurate billing. If a Meter Reader is unable to access your meter due to a safety consideration or unnecessary vegetation clutter, your usage may be estimated. To learn more about Vegetation Management click here.


Power Outages

When cooking match the pan to the heating element. A 6" pan on an 8" burner will waste more that 40% of the energy.